Privacy Policy

We collect information you provide, information generated as you use the Service, and information from third parties.

• Account & profile: name, date of birth, email, gender identity, photos, bio, preferences and anything else you choose to add.
• Messages & activity: messages, matches, likes, blocks, reports and how you interact with the Service.
• Payments: subscription status and billing identifiers. Card details are processed directly by our payment provider (Stripe); we don't store full card numbers.
• Device & usage: IP address, device type, browser, operating system, approximate location, crash logs and performance data.
• From third parties: data from sign-in providers (e.g. Google) limited to what's needed to authenticate you, and abuse / safety signals from trusted partners.

• Provide, personalise and improve the Service, including matching, search and recommendations.
• Verify identity, prevent fraud, enforce our Terms and Community Guidelines, and keep members safe.
• Process payments and manage subscriptions.
• Communicate with you about updates, security alerts, and (where permitted) marketing you can opt out of.
• Comply with legal obligations and respond to lawful requests.

We don't sell your personal information. We share it only as described below:

• Other members: your public profile (name, age, photos, bio) is visible to members who can see it under your privacy settings.
• Service providers: hosting, analytics, email, payment and moderation partners who process data on our behalf under strict confidentiality.
• Safety & legal: with law enforcement or other parties when required by law, to protect rights, property and safety, or to investigate fraud and abuse.
• Business transfers: in connection with a merger, acquisition or sale of assets, with notice where required.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance and detect abuse. You can control cookies through your browser. Blocking some cookies may break parts of the Service.

• Access, correct or download a copy of your data from Settings, or by contacting us.
• Delete your account at any time. We may retain limited data where required by law or to enforce our Terms.
• Opt out of marketing emails using the unsubscribe link in any message.
• Depending on where you live (e.g. EEA/UK, California, Australia), you may have additional rights such as objecting to processing, restricting use, or lodging a complaint with a regulator.

We keep your information for as long as your account is active and for a reasonable period after deletion to comply with legal obligations, resolve disputes, prevent abuse and enforce our Terms. Retention periods vary by data type and jurisdiction.

We use technical and organisational measures to protect your information, including encryption in transit, access controls and monitoring. No system is 100% secure; please choose a strong password, enable available security features, and report anything unusual.

Aro is a global service and your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for international transfers.

Aro is strictly 18+. We don't knowingly collect information from anyone under 18. If you believe a minor is using Aro, please report it immediately.

We may update this Privacy Policy from time to time. If a change is material, we'll notify you in the app or by email before it takes effect. Continued use of the Service after the effective date means you accept the updated policy.

Questions or privacy requests? Email privacy@aro.app.